Mission, Vision and Values
MISSION
For many years we have been the language services provider chosen by leading sector companies to offer fully customer-focused services, quality procedures, speed and efficiency, and a cost per project adapted to companies' needs regardless of their size.
Fidelia Linguistic Solutions is a translation and interpretation company linked to quality, reliability, efficiency, commitment, professionalism and technology. Also, we are committed to offering our employees optimum conditions that will enable their professional development.
We have five essential goals that identify us among our employees, customers and providers:
Maximum quality and reliability in our translation and localisation services
Savings in time and cost through efficient procedures
Strict fufilment of turnaround times
Attentive, personalised customer service
Agile and efficient workflow
VISION
This will allow us to define our work-related objectives and goals, and what we aim to achieve in the medium and long term as a company.
The areas on which we focus our work and effort are detailed below:
– Customers: provide a quality, agile and efficient service.
– Language solutions: detect our customers' needs and offer them exactly what they need, adapting our services to market needs.
– Employees: work effectively in a team environment with optimum conditions.
– Quality: endow the company with the best procedures in order to offer a high quality, reliable service.
– Technology: Be at the forefront of cutting edge technology, software and programs of the industry and of Information Technology in general.
– Productivity and efficiency: improve our procedures in all areas on a daily basis in order to save time and increase quality.
– Internationalisation: be present in the greatest number of cities worldwide.
VALUES
They guide our behaviour and actions as a company. Moreover, we apply them in our communication with our customers and providers.
These are:
– Enthusiasm, passion and energy
– Honesty and justice
– Responsibility, coherence and common sense
– Quality
– Communication with the customer and teamwork
– Originality
– Autonomy and freedom
– Security
– Commitment, punctuality and word